sg777city ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at sg777city.asia. This Privacy Policy describes how sg777city collects, processes, stores, shares, and protects personal information in connection with your use of the Platform.
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an Account or using the sg777city Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Scope: This Privacy Policy applies to all personal data collected through the sg777city website at sg777city.asia, our mobile-optimized platform, customer support channels, and any other interaction you have with sg777city as a registered or prospective player.
If you do not agree with any part of this Privacy Policy, you should not use the sg777city Platform. Questions about this policy may be directed to our Data Protection Officer (DPO) as described in Section 14.
sg777city collects the following categories of personal data in connection with your use of the Platform:
Identity & Contact Data
- Full legal name, date of birth, and gender
- Residential address (including city, province, and postal code)
- Email address and mobile phone number
- Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's license) submitted during KYC verification
Financial Data
- Payment method details (GCash account number, PayMaya account, bank account details for BPI, BDO, Metrobank, UnionBank)
- Transaction history, including deposits, withdrawals, and bonus credits
- Account balance information
Gaming & Behavioral Data
- Game play history, wager amounts, win/loss records, and session durations
- Bonus usage and promotional participation records
- Responsible gaming tool settings (deposit limits, self-exclusion status)
Technical & Usage Data
IP Address
Device Type
Browser Type
OS Version
Session Timestamps
Pages Visited
Referral Source
Cookie IDs
Communications Data
- Records of your communications with sg777city customer support, including live chat transcripts and email correspondence
- Survey responses and feedback submitted through the Platform
sg777city collects personal data through the following means:
- Direct Collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs.
- Third-Party Sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and, where applicable, information from regulatory databases to comply with anti-money laundering (AML) obligations.
Accuracy: You are responsible for ensuring that all personal data you provide to sg777city is accurate, complete, and up to date. Providing false or misleading information is a violation of our Terms & Conditions and may result in Account suspension.
sg777city uses your personal data for the following purposes:
- Account Management: To create, verify, maintain, and secure your sg777city Account.
- Service Delivery: To provide access to Games, process deposits and withdrawals, and deliver customer support.
- Identity Verification (KYC): To verify your identity and age (21+) in compliance with regulatory requirements.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
- Regulatory Compliance: To comply with obligations under Philippine law, including PAGCOR regulations, the Data Privacy Act of 2012, and Anti-Money Laundering Act (AMLA) requirements.
- Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools, including deposit limits and self-exclusion, where activated by you or required by regulation.
- Marketing & Promotions: To send you promotional offers, bonuses, and platform updates, subject to your marketing preferences and applicable opt-out rights.
- Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the sg777city Platform's features and performance.
- Legal Proceedings: To establish, exercise, or defend legal claims involving sg777city.
Under the Data Privacy Act of 2012, sg777city processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including Account management, payment processing, and game delivery.
- Legal Obligation: Processing required to comply with applicable Philippine laws and regulations,
including PAGCOR licensing requirements, KYC/AML obligations, and NPC data protection directives.
- Legitimate Interests: Processing necessary for sg777city's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
sg777city does not sell or rent your personal data to third parties. We may share your data only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), KYC verification providers, cloud hosting providers, and customer support tools. These parties are contractually bound to process your data only on sg777city's instructions and in accordance with applicable data protection law.
- Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory order.
- Game Software Providers: Third-party game developers and live casino operators who supply Games on the Platform may receive limited technical data (such as session tokens) necessary to deliver their services. They do not receive your full personal profile.
- Legal & Fraud Prevention: Law enforcement agencies, courts, or other parties where disclosure is necessary to comply with a legal obligation, enforce our Terms & Conditions, or protect the rights, property, or safety of sg777city, our players, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of sg777city's business, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.
International Transfers: Some of our service providers may be located outside the Philippines. Where personal data is transferred internationally, sg777city ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines.
sg777city uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.
We use the following categories of cookies:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core Platform functionality.
- Functional Cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
- Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
- Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only activated with your consent.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the sg777city Platform. For more information on managing cookies, refer to your browser's help documentation.
sg777city retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation.
- Active Account Data: Retained for the duration of your Account's active status plus a minimum of five (5) years following Account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
- KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or Account closure, whichever is later, as required by AML regulations.
- Transaction Records: Retained for a minimum of five (5) years in accordance with financial record-keeping obligations under Philippine law.
- Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for legal proceedings.
- Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within thirty (30) days.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with you.
sg777city implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
- Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the sg777city Platform.
- Encryption of sensitive data at rest, including financial information and identity documents.
- Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
- Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
- Multi-factor authentication requirements for administrative access to systems containing personal data.
- Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.
Your Responsibility: While sg777city takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your sg777city login credentials confidential and for notifying us immediately if you suspect unauthorized access to your Account.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by sg777city:
- Right to Be Informed: The right to know what personal data sg777city collects about you and how it is processed — as set out in this Privacy Policy.
- Right of Access: The right to request a copy of the personal data sg777city holds about you, along with information about how it is being used.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update basic Account information directly through your Account settings.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to sg777city's legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time by updating your marketing preferences or contacting support.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
- Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe sg777city has violated your data privacy rights.
To exercise any of these rights, please contact our Data Protection Officer as described in Section 14. sg777city will respond to verified requests within fifteen (15) business days. We may require proof of identity before processing your request.
The sg777city Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law governing casino-style online gaming. sg777city does not knowingly collect personal data from individuals under the age of 21.
If sg777city becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered on the sg777city Platform, please contact our support team immediately.
The sg777city Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to data collected by sg777city through the sg777city Platform. sg777city is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any external sites you visit.
sg777city may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered Players by email and/or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Your continued use of the sg777city Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
sg777city has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us through the following channels:
- Live Chat: Available 24/7 on the sg777city Platform — the fastest way to reach our support team.
- Email (DPO): [email protected] — please include "Privacy Request" in your subject line.
- PH Support Hours: 8:00 AM – 12:00 MN PST, with Filipino-speaking agents available during peak hours.
sg777city will acknowledge all privacy-related requests within five (5) business days and provide a substantive response within fifteen (15) business days. For complex requests, we will notify you if additional time is required.
If you are not satisfied with sg777city's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.